Cancellation & Refund of Order

Cancellation & Refund of Order:

If the Order is cancelled before Dispatch, full Refund shall be initiated; except in cases of Customised Orders wherein only wherein 25% amount shall be retained as Processing charges.

For all orders cancelled after despatch of product, 50% amount shall be refunded after the parcel is returned back to us in proper condition.

For Orders which are not accepted by the Recipient for any particular reason and thereby returned to ZOROY, no 50% Refund shall be provided once we receive an email at sales@zoroy.com requesting the same.

For any order which has reached in Damaged condition, please send the pictures of the same to sales@zoroy.com. We shall revert back with the shipping details so that you can send us the parcel back. Once we examine the product condition, you can either Cancel he order or get a fresh piece re sent.

Refund will are processed within 10 working days from the day we confirm your refund value.